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Logistics

Logistics Operations Coordination

OrderFlowMulti-TMSOperations IntelligenceLogistics
CLIENT PROFILE:Regional logistics group operating multiple transport subsidiaries with different systems
DEPLOYMENT TIME:10 weeks
SYSTEM:OrderFlow + Multi-System Integration
SCOPE:Real-time coordination and monitoring across multiple subsidiary dispatch systems

KEY IMPACT

62% ↓
Customer escalations
71% ↑
Delays resolved
40%
Admin reduction
$1.2M+
Year 1 value

SYSTEM DEPLOYED

OrderFlow
Real-time coordination and monitoring across multiple subsidiary dispatch systems
Sources
  • • Dispatch systems
  • • Carrier portals
  • • Customer databases
Systems Integrated
  • • Multiple TMS platforms
  • • Carrier APIs
  • • CRM systems
Deployment Time
10 weeks

SYSTEM ARCHITECTURE

Dispatch Systems → OrderFlow → Operations Dashboard
                                      ↘ Alert Engine → Operations Team

THE SITUATION

A regional logistics group operating multiple transport subsidiaries faced chronic coordination issues. Each subsidiary used different systems for dispatching, tracking, and customer communication. Weekly operations meetings consumed 8+ hours of management time reconciling data across systems. Critical shipment information often surfaced too late to prevent delays or missed pickups.

DEPLOYMENT

Mirage deployed agents that connect dispatch systems, carrier portals, and customer databases across all subsidiaries into one operational view. Agents monitor shipment status in real-time, flag delays before they escalate, and surface operational exceptions directly to the relevant team. Weekly planning cycles were replaced with continuous monitoring and automated alerts.

RESULTS

Operations meetings reduced from 8 hours to 90 minutes per week. Cross-subsidiary shipment visibility improved immediately, reducing customer escalations by 62%. Delayed shipments identified and resolved before impacting delivery windows increased by 71%. Administrative workload for operations managers decreased by approximately 40%.

YEAR 1 VALUE

Operational delays avoided$740,000
Planning cycle reduction$420,000
Processing workload reduction$290,000
Total Value$1.2M — $1.8M
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