Deduction and chargeback management

Within the retailer's dispute window, with the evidence its reason code calls for: the signed proof of delivery for a shortage, the delivery timestamp for a late-delivery penalty, the promotion agreement for a promotion deduction. Many disputes are lost on time rather than on merit: the evidence existed, but nobody assembled it before the deadline.

There is no reliable single figure: it varies by retailer, by category and by how complete your own delivery paperwork is. The number that matters is yours, and a backward check on a few months of remittances gives it to you before you commit to anything.

Capture the deduction from the remittance, code it, match it to the invoice, gather the evidence, decide whether it is valid or disputable, dispute within the window and post the result. Mirage automates the capture, matching and evidence steps; your team keeps the decision and the relationship with the retailer.

Yes. Invoice, order and delivery data are read from SAP or from any ERP with an API, and the result can be posted back against the open item or exported for your team.

Any retailer that explains its deductions in a remittance advice, a portal export or an email. Each retailer's reason codes and dispute windows are set up with your team.

Not yet as a deduction workflow. The pipeline it runs on, reading documents and matching them to the order record, is in production at Biodéal. A first deployment starts with a backward check on your own remittances.

A fixed-price backward check on a batch of your real remittances first, so you see the disputable amount before committing. After that, an annual subscription priced by volume.