ManufacturingHVAC distributors face a unique challenge: order volume spikes 40% in summer, then drops in winter. Hiring for peak season means overstaffing in slow months.
See sales order entry automation software: customer orders from email and PDF read, checked and written to your ERP.
The math doesn't work with manual processing
A CSR processing orders manually handles 50-60 orders per day. At 500 orders, you need 8-10 people. But in January, those same people are processing 200 orders, and you're paying for idle capacity.
Biodéal: 2,943 orders processed automatically.
See the case studyWhat automation actually changes
When orders come in by email, the system reads the PO, matches SKUs to your catalog, checks inventory, and creates the order in your ERPwithout human intervention. Your CSRs review exceptions, not every single order.
The Real Numbers
One HVAC distributor in Ohio went from 7 CSRs to 3 after implementing automated order entry. Order accuracy went up from 94% to 99.2%. Processing time dropped from 4 minutes per order to 40 seconds.
When to keep humans in the loop
See how to automate order entry: EDI, a customer portal, OCR templates or an agent connected to the ERP, with a decision matrix and a pilot.
New customers, custom orders, and orders over a certain dollar threshold always get human review. Automation handles the routine so your team handles the complex.
Is Your Operation Ready?
If more than 60% of your orders are repeat customers ordering the same SKUs, you're leaving significant efficiency on the table.
How Mirage works for manufacturers.
See Mirage for manufacturingTry it on your own orders: send one customer order, as a PDF or a scan, and we send back what our agents read and flagged.
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