Retail and commercial banking
Onboarding files, account changes and payment exceptions travel between branches, operations and compliance by email and spreadsheet. Mirage checks each file and sends it to the right desk.
AI agents for finance and insurance operations
Client files, claims, broker submissions and reconciliations, checked against your systems, with every consequential decision sent to a person.
The documents are already in. The coordination is still done by hand.
Mirage builds and operates AI agents for the middle and back office of banks, insurers, asset managers and lenders. What one file needs sits in a document store, a core system and a workflow tool, and people carry it from one to the next.
Read
Every document that arrives: application forms, identity papers, notices of loss, broker submissions, statements, contracts.
Check
Each field against your core systems and your own rules: completeness, consistency, policy terms, limits.
Route
Only what needs judgement goes to a person: the compliance officer, the adjuster, the underwriter, the operations lead.
Record
The result is written back to your systems, with every agent action in the audit trail.
Live activityIllustrative data
- 09:41:02Document store
Read claim file CLM-20931: first notice of loss, 6 photos, repair estimate.
Read - 09:41:05Policy system
Checked policy HP-448120: water damage covered, deductible applied.
Matched - 09:41:07Policy system
Repair estimate is above the adjuster's settlement authority.
Routed to adjuster - 09:41:12Core banking
Onboarding file ON-1182: proof of address is 14 months old.
Gap flagged - 09:41:15Workflow tool
Request sent to the client for a recent proof of address.
Awaiting client - 09:41:19Ledger
Matched 1,412 of 1,418 payments to the bank statement. 5 timing differences explained.
Reconciled - 09:41:20Ledger
1 payment with no matching entry in any system.
Escalated - 09:41:24Underwriting
Submission SUB-5530 read. Waiting for the claims history from the broker.
Queued - 09:41:26Workflow tool
Case updated. Every step logged to the audit trail.
Logged
Six workflows Mirage takes off your operations team's desk
Each one starts from the documents you already receive and ends with a person deciding what only a person should decide.
Client onboarding and know-your-customer reviews
Collect the documents, check that the file is complete and consistent, and send it to a compliance officer for sign-off.
- Input
Application form, identity papers, proof of address, company registry extract.
- Agent action
Checks that every document is there, compares names, dates and addresses across them, and lists the gaps.
- System action
Updates the client record and opens a request for each missing document.
- Human decision
A compliance officer reviews the flagged points and signs off.
- Outcome
A complete file, approved or returned, with the reasons on record.
Insurance claims intake
Read the first notice of loss and its attachments, check them against the policy, triage by severity and prepare the file for the adjuster.
- Input
First notice of loss, photos, invoices, repair estimates.
- Agent action
Extracts the facts, checks cover, limits and deductible in the policy, and rates the severity.
- System action
Opens the claim in the claims system with every document attached.
- Human decision
The adjuster takes the file, with what was checked and what was not.
- Outcome
Claims sorted on arrival: simple ones ready to settle, complex ones first in line.
Underwriting submission triage
Extract the data from broker submissions, find what is missing or contradictory, and put the queue in order.
- Input
Broker email, submission form, property schedule, claims history.
- Agent action
Extracts the risk data, compares it across documents and lists what is missing or conflicting.
- System action
Fills the underwriting system and ranks the queue by your appetite and deadlines.
- Human decision
The underwriter works the ranked queue and asks the broker for what is missing.
- Outcome
Underwriters spend their time on risks they can write.
Reconciliations and exception handling
Match records across systems, explain each break, and escalate only the true exceptions.
- Input
Bank statements, ledger entries, custodian and payment system files.
- Agent action
Matches the records and explains each break, such as a timing difference or a fee.
- System action
Posts the matches and logs every explanation.
- Human decision
Operations reviews only the breaks no rule explains.
- Outcome
A reconciled position, with every break accounted for.
Loan and policy document checks
Compare contracts, amendments and system records to find what does not agree.
- Input
Loan agreements, policy wordings, amendments, endorsements, booked records.
- Agent action
Compares terms, amounts, dates and parties across versions and against the system.
- System action
Flags each inconsistency on the record it affects.
- Human decision
A reviewer decides which version is right and corrects the record.
- Outcome
Records that match the signed documents.
Regulatory and audit preparation
Assemble the evidence, track every request, and keep an auditable trail of every agent action.
- Input
Audit and regulator requests, policies, logs, files from each system.
- Agent action
Finds the evidence for each request and checks that it is complete and current.
- System action
Builds the evidence pack and tracks each request until it is closed.
- Human decision
The control owner approves each response before it is sent.
- Outcome
Requests answered on time, with the trail that shows how.
Banks, insurers, asset managers and lenders share the same coordination problem
The systems differ from one firm to the next. The work between them is the same: read, check, route, record.
Insurance
Claims and broker submissions arrive as documents in every format. Mirage reads them, checks them against the policy or your appetite, and prepares each one for the adjuster or the underwriter.
Asset and wealth management
Client documents and reconciliations with custodians and administrators. Mirage matches the records and brings only the real breaks to your team.
Lending and specialty finance
Applications, contracts and amendments have to agree with what is booked. Mirage checks each document against the system and flags what differs before funding.
Engineers inside your team, from the first workflow to firm-wide rollout
Mirage's forward deployed engineers work with your operations team, on your systems. They start with one workflow, run it in production, then move to the next until the coordination work is covered across the firm.
- Reply
- Within two business hours of your request.
- Proof of concept
- One week after the first meeting, on your own documents.
- First workflow
- In production in 4 to 6 weeks.
- Rollout
- The same engineers move to the next workflow, team by team, until the firm is covered.
How a deployment runs
The same five steps for every deployment, in every sector.
Observe
Engineers spend time with operational teams before writing anything, to see how work is actually done.
You provideTime with the people who handle onboarding, claims, submissions or reconciliations today.
Map
Workflows, exceptions, data sources, manual validations and escalation points get identified with your team.
You provideSample files, your rules and the exceptions your team handles by hand.
Build
Systems get designed around the constraints observed on site, not an idealized process diagram.
You provideAccess to your document store, core systems and workflow tool, in your environment.
Run
The system runs in production with human supervision and feedback loops from day one.
You provideThe people who approve what is routed to them.
Expand
Once a workflow is trusted, the same engineering team moves to the next one.
You provideThe next workflow you want covered.
Every consequential decision stays with a person
Agents prepare, check and record. People decide, and the log keeps both.
Human approval
Before an agent writes anything into your systems, a named person on your side approves it: a client approval, a claim, a booked correction.
Full audit trail
Every agent action is logged with the inputs it received, the sources it relied on and the result it produced.
Your environment
Mirage runs where your policies require, from your cloud account to a server on your premises, isolated from every other client. Your data never trains a model.
Role-based access
Access rights are set by role, so each person sees and approves only what their role allows.
Frequently asked questions
The operational work of the middle and back office: client onboarding and know-your-customer reviews, claims intake, underwriting submission triage, reconciliations, loan and policy document checks, and audit preparation. Agents read the documents, check them against your systems and rules, and route what needs judgement to a person.
No. Mirage does not build financial models, pitch decks or investment memos. It runs the coordination work between documents, systems and teams, where files are checked, routed and recorded.
A named person on your side. Before an agent writes anything into your systems, the person who owns that decision approves it, and the log keeps the inputs, the sources and the name of the approver.
Mirage runs where your policies require, from the cloud to a server on your premises, and each deployment is isolated from every other client. Your data never trains a model, and the model providers a deployment calls keep nothing once a request is answered.
The ones your teams already use: document stores, core banking and policy systems, ledgers and workflow tools. Where a documented interface exists, Mirage connects to it. Where none exists, our engineers build the connector during deployment.
A proof of concept one week after the first meeting, on your own documents, and the first workflow in production in 4 to 6 weeks.
Bring us the operation you need to improve.
Mirage will map the workflow, identify what can be automated and define the fastest path to production.
Start with a written plan
Tell us where your team loses time. We send back which workflows are worth automating, what a deployment involves on your systems and the shortest path to production. No commitment.
Pick a time that works.
30 minutes with a Mirage engineer.
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