Formats
PDFs exported from each customer's ERP, Word or ODT tables, scanned order forms and plain text in the body of the email, each with its own quantity conventions.
AI for distributors: customer orders straight into the ERP
For a distributor, the order desk is where the hours go: every customer orders in its own format, and someone reads each PDF, scan, spreadsheet or email and keys it into the ERP. Mirage reads each order, matches the customer and every line to your files, applies your rules and writes the order through the ERP's own interface; a line it cannot confirm goes to a person with a suggested fix. In production at Biodéal, an organic dairy distributor: a median of 48 seconds from order email to order ready in SAP Business One, with about 7% of orders flagged for a human check.
Where a distributor's order desk loses its day
Many customers, many formats, and one ERP that accepts one.
Matching
The customer, the delivery address and every product matched against the catalog by hand, with quantities converted between kilos, cases and units.
Rules
Cascading discounts, the shipping warehouse, the document series, fixed departure days and cut-off times applied from memory or a spreadsheet.
The long tail
The customers too small to put on EDI, who will keep ordering by email and PDF for as long as you serve them.
What Mirage runs for distributors
Order entry first, almost always: it is where the volume is, and every order can be checked against the document it came from.
Customer order entry
Email and PDF orders read in whatever format the customer sent, matched to your customer file and catalog, and written to the ERP with the original attached.
Your ERP, through its own interface
SAP Business One through the Service Layer, SAP S/4HANA and ECC through standard order interfaces, Dynamics 365 Supply Chain Management through its sales order entities. Only SAP Business One is in production, at Biodéal.
An EDI alternative for the long tail
Orders from the customers who will never send an EDI 850, written to the ERP the way an EDI order would arrive, with no integration on the customer's side.
Retail deductions
Remittance advices from retail chains read, each deduction matched to the order, the proof of delivery and the promotion it refers to, the ones your records contradict flagged for dispute. Not yet in production at a customer.
In production at Biodéal
Biodéal is an organic dairy distributor supplying retail chains, bakeries and wholesalers. Its 113 customers order by email, each in its own format. Figures since go-live on 22 July 2025.
48
Median seconds from order email to order ready in SAP
2,943
Orders processed automatically
12,993
Order lines entered automatically
≈7%
Of orders flagged for a human check
“The involvement of the forward-deployed engineers helped us get our agent up and running smoothly, which let us start benefiting from it as fast as possible.”
- Before
- The sales administration team keyed every order into SAP Business One by hand, from PDFs, Word or ODT tables, scanned forms and plain text.
- Deployment
- An email-to-SAP pipeline: Outlook intake, reading against Biodéal's catalog and customer file, its business rules, order creation through SAP's Service Layer, and an alert on any uncertain line.
- Now
- An order lands in SAP in under a minute after the email arrives. The team only touches the ambiguous cases, and no line is ever lost silently.
What stays with your team
Mirage writes the orders it can confirm. Everything it cannot goes to your sales administration team, with the diagnosis and the original document.
- Uncertain line
- An order line Mirage cannot confirm never fails the whole order and never disappears: it goes out as an alert with a diagnosis and a suggested fix, and the rest of the order is entered.
- Missing unit
- A quantity with no unit is inferred from the document's unit price against your rate for each possible unit, and the inferred lines are flagged for the team to confirm.
- Correction
- The team completes the order in the ERP or corrects the customer's rule, then reprocesses the original email through the same guardrails as production.
- Your rules
- Discounts, warehouses, cut-offs and supplier orders follow the rules you specify, locked in by automated tests. What runs without a person and what waits for one is set per workflow.
From the first meeting to production
Mirage's engineers work on site with your team, on your own documents and systems. Every request gets an answer within two business hours, and the pilot is fixed-price: you can stop after it.
How a deployment runs
- Observe
- Map
- Build
- Run
- Expand
A proof of concept on your own documents one week after the first meeting, then the first workflow in production in 4 to 6 weeks.
See how we deploySecurity and governance
- Deploy anywhere
- Control every action
- Prove what happened
Access permissions, validation workflows and audit logs remain fully controlled by your organization. Signed NDA on request.
See security and data handlingQuestions from distributors
It reads the orders your customers send by email, in PDF, Word or ODT tables, scans or plain text, matches the customer and every line to your customer file and catalog, applies your discounts, warehouse and calendar rules, and creates the order in your ERP. A line it cannot confirm goes to a person with a diagnosis and a suggested fix.
In production on SAP Business One, at Biodéal, through SAP's Service Layer. SAP S/4HANA, SAP ECC and Dynamics 365 Supply Chain Management are reached through their standard order interfaces; Mirage has no deployment on those published yet, and says so. Where an ERP exposes no API, EDI or flat files are used. Nothing is migrated.
No. The agent reads the formats your customers already send, and nothing changes on their side: no portal, no EDI onboarding. At Biodéal, 113 customers order by email, each in its own format.
At Biodéal, since go-live on 22 July 2025: 2,943 orders and 12,993 order lines entered automatically, a median of 48 seconds from the email arriving to the order being ready in SAP Business One, and about 7% of orders flagged for a human check.
A fixed-price pilot on one workflow, which you can stop after, then an annual subscription priced by volume, not per user: from $10,000 to launch, then from $1,000 a month. The exact amount is set once we have seen your documents.
A proof of concept on your own documents one week after the first meeting, then the first workflow in production in 4 to 6 weeks. The pilot is fixed-price and you can stop after it.
Bring us the operation you need to improve.
Mirage will map the workflow, identify what can be automated and define the fastest path to production.
Start with a written plan
Tell us where your team loses time. We send back which workflows are worth automating, what a deployment involves on your systems and the shortest path to production. No commitment.