An Operations Control Room for Complex Physical Operations
Connect fleet, planning, telematics, maintenance and business data into one real-time operational layer, so operators and managers see availability, execution, profitability and exceptions as they happen.
The problem
Operations get tracked across separate tools: GPS, TMS, ERP, planning, spreadsheets, maintenance, delivery notes, customers and drivers. Each tool tells part of the story. None of them, on its own, tells management what's actually happening across the operation.
Teams can't easily see which vehicles are available, which are down, which tours are running late, which trips are profitable, where the bottlenecks are, and whether the real operation still matches the plan.
What we deploy
A centralized system for tracking operational execution: fleet availability, vehicle and tour tracking, planned vs actual, activity by site, customer and job tracking, profitability per trip or operation, alerts and exceptions, and a direct link to maintenance and asset downtime, all consolidated from TMS, telematics, planning, ERP and field data.
It isn't a BI dashboard, it isn't just a GPS map, and it isn't a generic TMS. It's an operational layer built around the client's real flows, connecting the tools already in place instead of replacing them, so teams see what's actually happening on the ground, not just a visualization of raw data.
How it works
Mirage engineers connect directly to telematics/GPS, TMS, planning, customer, fleet, driver and maintenance systems, and, where relevant, fuel and weighbridge or production data, then normalize all of it into a shared operational model.
Raw signals get turned into operational events: GPS position, plan, customer and vehicle status combine into a reconstructed real tour, a delay, an availability gap, an exception or a profitability figure, so the system reflects what's actually happening instead of five separate systems each showing a slice of it.
Data connected
Built to consolidate whichever mix of operational systems a fleet or site already runs.
Operational interface
This is an operational system used to run the site, not a report reviewed after the fact.
- Operational map with vehicles and sites
- Fleet status: available, on mission, down, in maintenance
- Planned vs actual execution
- Active tours
- Alerts and exceptions
- Activity timeline
- Profitability by tour, client or vehicle
- Maintenance and downtime
- Management view with operational KPIs
- Operator view with actions to take
Operational outcomes
Management gets one place to see what's actually happening across the operation instead of reconstructing it from five systems, and exceptions reach the person who can act on them while they're still actionable, giving better visibility, faster decisions and stronger control over asset utilization.
How it adapts
The systems connected and the exceptions tracked follow how the operation actually runs. Logistics fleets, mines, ports, quarries, construction sites and industrial transport each need a control room built around their own assets and failure modes, not the same generic dashboard, and Control Room is built around whichever combination applies.